Digital Returns Processes

Complicated returns processes with long paper forms annoy customers and prevent new orders. The more complicated the returns process is, the more dissatisfied the customer and the higher the process costs will be for the retailer. 

Minimise Returns

We use smart data analyses to get to the bottom of your returns and reliably ensure fewer returned goods. 

QR Codes Instead of Paper Forms

With the dsb returns widget, customers can return goods with just a few clicks.

This is how it works:

  • There is a returns slip with a QR code in the package. 
  • The customer scans the QR code.
  • They are redirected to his online shopping basket.
  • They click on the items that are to be returned.

Real-Time Refunds 

The money is refunded immediately for payments using credit card, Apple Pay, Amazon Pay or PayPal. 

For invoice purchases, the invoice is automatically updated.

Reorder With One Click

Want some extra sales? Your customers can start reorders directly in the returns widget. Was the t-shirt too small? They can order one size up directly in the returns widget. 

Upselling and Cross-Selling

The dsb fly sales booster: We show your customers individualised upselling and cross-selling offers directly in the returns widget. 

This is How Retailers Reduce Process Costs

The fully automated real-time data transfer between the returns widget, logistics and billing reduces sources of error as well as back office costs. Everything related to returns from invoice updates or refunds is handled via real-time data transfer

High Customer Usability

With the dsb returns widget, the time consuming act of filling out return forms is a thing of the past. The dsb returns widget ensures fast and convenient returns.

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Returns Widget
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