Complicated returns processes with long paper forms annoy customers and prevent new orders. The more complicated the returns process is, the more dissatisfied the customer and the higher the process costs will be for the retailer.
We use smart data analyses to get to the bottom of your returns and reliably ensure fewer returned goods.
With the dsb returns widget, customers can return goods with just a few clicks.
This is how it works:
The money is refunded immediately for payments using credit card, Apple Pay, Amazon Pay or PayPal.
For invoice purchases, the invoice is automatically updated.
Want some extra sales? Your customers can start reorders directly in the returns widget. Was the t-shirt too small? They can order one size up directly in the returns widget.
The dsb fly sales booster: We show your customers individualised upselling and cross-selling offers directly in the returns widget.
The fully automated real-time data transfer between the returns widget, logistics and billing reduces sources of error as well as back office costs. Everything related to returns from invoice updates or refunds is handled via real-time data transfer.
With the dsb returns widget, the time consuming act of filling out return forms is a thing of the past. The dsb returns widget ensures fast and convenient returns.
Let's talk about your projects!