dsb fly hub© is one of the modules of the dsb fly system environment. All customer transactions affecting the customer account are summarised here.
All transactions that customers traditionally perform in "My Account" are are handled by dsb fly hub. From address to account changes to supported requests - via self service, your services are available to your customers 24/7.
In the dsb fly hub, your customers can rebook a ticket online at any time, postpone a seminar, or redirect daily newspapers during a holiday.
IMAGE BOOST 24/7
Many users prefer using Online Customer Service (OCS). This allows them to communicate flexibly at any time.
SMART EMAIL MANAGEMENT
Lower your process costs and reduce the number of emails your service agents have to manually answer. dsb HUB offers you an email tool that automatically categorises messages and sends predefined responses.
OUTSOURCE BUSINESS PROCESSES
Involve your customers in your business processes! Let your users change their address and bank details themselves, redirect their orders or pause their subscriptions. Free up internal resources!
From cancellation to follow-up orders, returns or address changes - dsb HUB automatically triggers the downstream processes.
REDUCE PROCESS COSTS
Benefit from powerful contact management and automated back office processes. Minimise your process costs.
INTEGRATION WITH CRM
Interfaces ensure real-time data transfer to your CRM. This saves time and reduces the risk of error. Your service agents have all information in one system and don't have to switch between different applications.
COMPLETE OR REST SOLUTION?
In addition to the complete solution including interface, the functions are also available as REST-based business services for easy integration into your existing solutions.
Do you want to merge customer data in the data warehouse, switch to a new store platform or are you thinking about outsourcing? No problem! dsb HUB offers you the necessary flexibility and investment protection for your IT.
ONLINE SERVICE PUSHES SALES
Online Customer Service supports you in your customer acquisition and retention campaigns. It enables you to provide perfect customer service and pushes your sales activities.
OCS PLATFORM FOR ACQUIRING ADDRESSES
Offer your customers the possibility to buy and send gift certificates for their acquaintances in the dsb HUB. Or let magazine subscribers give away their own subscription to a friend during holiday season. This is a quick and easy way to generate new leads.
TARGETED MARKETING CAMPAIGNS
Use dsb HUB as a marketing platform. Place cross, up, and bestseller offers here. For example, offer print readers an upgrade to a combination subscription or offer fashion customers the matching handbag for their new shoes.
dsb HUB is used by leading branded companies and renowned media houses in Europe. The fully automated data exchange from dsb HUB to other systems ensures low process costs and high quality data. dsb HUB also frees up internal resources so that your employees can concentrate on value-adding activities.
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