| dsb Modules | Description |
| Agent Cockpit | Through the agent cockpit, agents can administer customer enquiries |
| Basket service | Enables basket processes in the e-shop |
| Birdbox | AI rules and algorithms are used to process e-mail and social media inquiries from customers. Birbox recognizes the intent of the inquiry, extracts required data and automatically performs the action requested by the customers. Specifications of the ERP system as well as contract agreements and notice periods are also considered. |
| Checkout service | Enables checkout processes in the e-shop |
| dsb connect (ETL, stateful middleware) | Supports synchronous and asynchronous exchange of data with various platforms, ERP, CRM, and etc... |
| E-Shop | We can create client-specific store frontends for various industries for all kinds of products |
| OCS Customer hub | Customers can create an account in the webshop and manage their orders, payment information and address information there |
| Payment Widget | Enables users to choose from different payment methods and pay for their orders |
| Paywall (entitlement service) | Sell and control access to digital products, articles, webinars, streams, apps, and etc. |
| PIM (product data versioning) | Create, manage or import product information, prices and dependencies for omni-channel sales |
| Frontend / User Account Features | Description |
| Address change | Users can manage their own addresses |
| Calendar of publications | Allows the user to have a calendar-view of their purchased publications |
| Cancel Save | Alternative offers can be displayed to users during their cancellation journey to prevent cancellations |
| Cancellation | Subscriptions can be cancelled at any time |
| Cominto page flip | Activates the Cominto page turn/flippage reader for subscriptions and single magazines |
| Contact form | Customers can make enquiries through the contact form |
| Delivered magazines | Activating this feature will display a list of delivered magazine issues to users. Selecting an issue allows the user to download it |
| Frequently asked questions (FAQ) | Create an FAQ page as a menu item |
| Gift certificate | Activates the gift certificate download function |
| Holiday break | Enables users to manage delivery pauses via the holiday service |
| Holiday download | Allows users to download digital versions of their print issues via the holiday service. In order to activate this feature, the issue download feature must also be activated. |
| Holiday redirect | Users can forward/redirect their magazine issues via the holiday service |
| Invoice download | Invoices can be downloaded by the user (archive server required) |
| Issue complaint | Users can submit a complaint for delivered magazine issues |
| Login via SSO/OAuth | Enables users to login in via SSO/OAuth |
| Magazine download | Magazines can be downloaded with this function |
| Membership | Activates the management of member subscriptions |
| Mobile friendly website design | UI is designed dynamically and therefore optimised for mobile devices too |
| Multi-user licenses | Multi-user licenses can be managed |
| Opt-in/out (advertising) | Users have the option to opt-in or opt-out of advertising such as newsletters |
| Payment history & invoice | Payment history can be viewed by the user |
| Payment information | Users can edit and view their payment information |
| Pending orders | Pending orders can be viewed by the user |
| Request invoice | Invoices can be requested by the user |
| Revocation | Enables users to revoke their orders within the revocation period |
| Show billing frequency | Users can view their subscription billing frequency and term length |
| Subscription link | Allows users to manually link their subscriptions via the webshop |
| Subscription renewal | Subscriptions can be renewed within the users' account |
| Supporting Features | Description |
| Abandoned basket process | Reminds customers of their abandoned basket via Email or feed to CRM |
| Automatic backups | All systems are automatically backed up |
| Automatic e-mail management and responses | Our systems can automate customer enquiry emails with algorithms and AI |
| CRM feeds | CRM feeds to 3rd party tools e.g. salesforce, selligent, dymetrics, and etc... |
| Inventory management | The platform can keep track of stock even if they are in multiple different warehouses |
| Low code integration in existing ticket systems | Easily integrate functions into existing ticket management platforms like replyone, Numero, Hermes, novomind, etc... |
| Message bus | Enable instant buffered messanging for 3rd party solutions |
| Messenger | The messenger creates messages and pushes them into various channels such as email, print, sms, whatsapp, and etc. |
| Messenger templating | Design and control message design templates for various message channels |
| Recommendation engine | Displays recommended offers to users based on behaviour and optional AI predictions |
| Tracking (Matomo, Google Analytics, Webtrack) | Our systems can integrate tracking tools to track and analyse user behaviour on your website |
| Sales Boosting Features | |
| Country and target group-specific pricing | Supports different stores, countries, country groups, tax groups ... |
| Credit card updater | Instant update of expired payment methods online/email |
| Optional multivariant; A/B Testing | Your favourite test platform can be integrated with our systems |
| Partial Payments | Rule-based partial payments made easy: e.g. # of parts, based on product phase (Test, Part Access, Full access). Delayed billing and payments are also possible |
| Payment type orchestrator | We offer clients different payment methods supporting your business: e.g. recurring payments for subscriptions and quick secure online payment for quick checkouts |
| Quick checkout | Our shops support quick checkout (one or two-step) processes in stores, landing pages, abandoned basket emails, letters and etc... |
| Sales funnels | Implement dedicated sales funnels for customer groups, products and industries easily |
| Supports international shipping | Our systems can be configured to support international shipping |
| Upsell / Cross sell | Recommends additional products to clients based on rules or AI |
| Other Features | Description |
| B2B | We create webshops, environments and services for various industries |
| B2C | We create webshops, environments and services for various industries and customers |
| Backward compatibility | Supports integration of legacy systems and environment |
| CDN | Content is automatically distributed via a high speed content delivery network for faster loading speeds |
| Cloud or on premise (own servers) | If needed, we can offer an on-premise solution |
| Easy/ flexible integration of 3rd party tools | Pre-existing systems and data from the client can be easily integrated with the platform |
| GDPR compliance | Data collected from users is minimised - the system only retrieves minimum data needed from secure storage during the transaction and cleans up after the session is closed |
| Hosting Frankfurt / Karlsruhe / EU | Our cloud hosting locations ensure speed and quality |
| Industries: publishing, app, fashion, FMCG, trade, logistics, service | Designed by a team serving clients in EU, UK, USA, Eastern Europe, Asia - serving their customers in all time zones |
| Multi-language support (everything) | All systems have multi-language support |
| Service-oriented architecture | Our services can be used per module, use the API and offer new features to your customers instantly |
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